Customer Service Representative

Employment Type: Full-time

Salary: $35,000 – $45,000 per year

Application Deadline: July 20, 2024

Job Description:

We are seeking a dedicated Customer Service Representative. In this role, you will be responsible for handling customer inquiries and resolving issues in a professional and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Qualifications:

  • High school diploma or equivalent.
  • 1+ years of experience in customer service or related field.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.

Preferred Qualifications:

  • Associate’s or Bachelor’s degree.
  • Additional language skills.
  • Experience in a call center environment.

Key Competencies:

  • Patience.
  • Problem-solving skills.
  • Customer orientation.
  • Ability to multitask.

Benefits:

  • Health, dental, and vision insurance.
  • Paid time off.
  • Retirement savings plan.
  • Employee discounts.

Job Category: Customer Service
Job Type: Full Time
Job Location: USA Remote

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