Employment Type: Full-time
Salary: $30,000 – $40,000 per year
Application Deadline: July 25, 2024
Job Description:
We are seeking a Call Center Agent. In this role, you will handle inbound and outbound calls to assist customers with their inquiries and issues.
Key Responsibilities:
- Handle inbound and outbound calls from customers.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently.
- Update customer records in the system.
- Meet performance targets and call handling quotas.
Qualifications:
- High school diploma or equivalent.
- 1+ years of experience in a call center or customer service role.
- Excellent verbal communication skills.
- Ability to multitask and manage time effectively.
- Basic computer skills and familiarity with CRM software.
Preferred Qualifications:
- Associate’s degree.
- Bilingual skills (Spanish preferred).
- Experience with telecommunication systems.
Key Competencies:
- Communication skills.
- Patience.
- Problem-solving abilities.
- Team player.
Benefits:
- Health insurance.
- Paid time off.
- Performance bonuses.
- Employee training programs.
